Question 1

How are credits actually calculated?

Accepted Answer

Every scraped or crawled page costs 1 credit. Parsing a document costs 1 credit per page, including OCR for scanned pages. Mapping a site costs 1 credit. If a prompt or schema triggers AI extraction, the tokens it actually uses are added on top, which usually comes to about 1 more credit per page. Solving a CAPTCHA adds 5 credits, only when a real solve happens. Search costs 1 credit per 10 results returned, per source you request (web, news, images, videos, research, developer), and a source that comes back empty costs nothing. Browser actions like clicking, typing and scrolling never cost extra. Proxy and Stealth Mode aren't billed in credits: they use a separate monthly bandwidth allowance.

Question 2

What happens if I run out of credits before the month ends?

Accepted Answer

You can buy a credit top-up anytime without changing your plan, or upgrade to a higher tier if you're consistently hitting your limit. Top-up credits stay on your account for 12 months and carry over between billing cycles. Your plan's included monthly credits reset each cycle and don't carry over, so a top-up is the right move if you expect to need the extra room again.

Question 3

Can I buy extra credits without being on a paid plan?

Accepted Answer

Not directly. Credit and proxy bandwidth top-ups are available on Starter, Builder and Pro. On the Free plan, choose a plan first, then top-ups appear on the same Billing page. Top-ups you've bought stay on your account for 12 months, even if you later cancel your plan.

Question 4

Can I upgrade, downgrade, or cancel anytime?

Accepted Answer

Yes, all from the Billing page in your dashboard. An upgrade starts right away: you pay only the difference for the rest of your billing cycle, and the extra credits are available immediately. Downgrading or cancelling takes effect at your next renewal, so you keep your current plan and credits until then. Changed your mind? You can undo a downgrade or a cancellation from the Billing page any time before it happens, with no extra charge.

Question 5

What happens if a payment fails?

Accepted Answer

Stripe automatically retries the charge over the following days and we email you. Everything keeps working for 3 days after the failed payment. After that, new jobs pause until the payment goes through. Updating your card from the Billing page fixes it right away. If every retry fails, your account moves to the Free plan.

Question 6

Is my payment information secure?

Accepted Answer

Yes. All payments are processed by Stripe, we never see or store your card details. Fees are non-refundable except where required by law, see our Terms for the full policy.

Question 7

Do I need to deal with proxies and CAPTCHAs myself?

Accepted Answer

No. Spidra automatically routes requests through a residential proxy network and solves CAPTCHAs in real time as part of every job, no separate subscription or setup. Proxy usage is billed against its own bandwidth allowance, and a CAPTCHA only adds credits on an actual solve, so you're never paying for infrastructure you didn't use.

Plans	Free	Starter	Builder	Pro
What scales with your plan
CreditsShared across every feature. See how credits are spent below.	300, one time	5,000 / month	25,000 / month	125,000 / month
Pages scraped, crawled or parsedAbout, at 1 credit per page. AI extraction usually adds about 1 credit.	~300	~5,000	~25,000	~125,000
Search resultsAbout, at 1 credit per 10 results.	~3,000	~50,000	~250,000	~1,250,000
Proxy bandwidth	50 MB, one time	500 MB / month	2 GB / month	5 GB / month
Pages per crawl	100	1,000	5,000	10,000
Monitors	2	10	50	200
Fastest monitor scheduleHow often a monitor can check for changes.	Daily	Hourly	Every 15 minutes	Every 5 minutes
Credit and bandwidth top-ups
Support	Community	Community	Email	Priority
Included in every plan
Search (web, news, images, videos, research, developer)
Scrape and batch scrape
AI extraction with a prompt or JSON schema
Parse PDFs, Word, Excel and slides
Map every URL on a site
Crawl with a plain-language instruction
Ready-made templates for common jobs
Stealth Mode (residential proxies, 48 countries)
Automatic CAPTCHA solving
Browser actions	Unlimited	Unlimited	Unlimited	Unlimited
Logged-in pages with session cookies
REST API, Node.js and Python SDKs, MCP server

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Same tools on every plan. Only the amounts change.

What draws from your balance, and what never does

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Questions, answered

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Spidra handles the data work.