Privacy Policy
Last updated: November 17, 2025
1. Introduction
Welcome to Spidra ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web scraping service and related applications (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our web scraping services
- Contact us for support
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Billing and payment information
- Profile information and preferences
- Communication preferences
2.2 Usage Information
We automatically collect certain information when you use our Service, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on our Service
- Referring website addresses
- Scraping requests and target URLs
- API usage and performance metrics
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Improve our Service and develop new features
- Monitor and analyze usage and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
- Protect our rights and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers including Stripe for payment processing, AWS for cloud infrastructure, and analytics providers who assist us in operating our Service, conducting our business, or serving our users
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
- Consent: We may share information with your explicit consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard encryption for data transmission and storage, regular security audits, and access controls to protect your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided below.
8. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party services you use.
We use third-party services including Stripe for payment processing, AWS for cloud infrastructure, and analytics providers for business functions. These services have their own privacy policies governing the use of your information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have such information removed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Website: Contact Us